Refund policy
Zaverelle accepts returns within thirty (30) calendar days from the date of delivery. To be eligible for a return under this window, the item must be unused, in the same condition in which you received it, and in its original packaging with all original tags and inserts.
How to start a return
Contact us at info@zaverelle.com before sending anything back. Your message must include your order number, the date and place of purchase, photographs of the item, and a short description of the reason for the return. We will reply with the return address and instructions. Returns sent without prior contact may not be identified or processed in time.
Return shipping and fees
Return shipping is free of charge, and no restocking fee is applied. This applies to both ordinary change-of-mind returns that meet the condition requirements above and returns due to a quality issue or an item that does not match its description.
Refunds
For returns under this policy, we will initiate the refund within one to two (1–2) business days after the returned item has been received and inspected at our facility. The refund is issued to the original payment method. Your bank or payment provider may then take up to eight (8) business days to make the funds visible in your account. The eight-day period is a banking processing window; it is separate from Zaverelle’s one-to-two-business-day inspection and initiation period, and it is not a period during which Zaverelle is holding your refund.
Damaged, defective, or incorrect items
If your item arrives damaged, defective, or does not match its description, contact info@zaverelle.com with your order number and photographs. We will arrange a replacement, repair, or refund, and Zaverelle will cover the return shipping cost for confirmed quality issues.
Contact for returns
Email: info@zaverelle.com
Phone: +1 272 446 6369
Business hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)
Address: 253 W South St, Aberdeen, NC 28315, United States