Privacy policy

Who we are

Zaverelle operates  from 253 W South St, Aberdeen, NC 28315, United States. For privacy questions or requests, contact info@zaverelle.com or +1 272 446 6369 during business hours, Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET).

What we collect

We collect identifiers and commercial information you provide when placing an order: name, shipping and billing address, email address, telephone number, order details, and payment-related information necessary to process the transaction. When you contact customer service, we collect the information you choose to include in your message, including photographs and order references. When you browse the site, we and our service providers may collect internet or other network activity information, such as device information, IP address, browser type, and interaction data, through cookies and similar technologies, subject to your choices where consent is required.

Why we collect it

We use this information to process and fulfil orders, communicate with you about your order and customer service requests, detect and prevent fraud and abuse, maintain and improve the website, and comply with legal and tax obligations.

What we disclose, and to whom

In the preceding 12 months, Zaverelle has disclosed the following categories of personal information for business purposes to the following categories of recipients:

  • Identifiers and commercial information (name, address, email, phone, order details) to payment processors, shipping carriers, and IT/hosting providers that support order fulfilment and website operations.

  • Internet or network activity information (device data, IP address, interaction data) to analytics providers, where you have consented to their use.

We do not sell your personal information. 

Your California privacy rights

If you are a California resident, you have the right to know what personal information we collect, disclose, or sell/share; the right to delete personal information we have collected from you; the right to correct inaccurate personal information; the right to opt out of sale or sharing; and the right to non-discrimination for exercising these rights. You can submit a request by emailing info@zaverelle.com. We will verify your request using the information associated with your order or account. 

Data retention

We retain order and transaction records for as long as necessary to fulfil the contract, comply with legal and tax obligations, and resolve disputes.Browsing and analytics data are retained for a shorter period appropriate to the purpose for which they were collected.

Cookies

Non-essential cookies, including analytics and advertising cookies, are used only where you have given consent through the mechanisms made available on the site. You can withdraw or change your consent at any time through the cookie settings, and you can configure your browser to refuse cookies. Essential cookies required for the cart and checkout process do not require consent.